Important information on the migration of monitored fire alarms and lift phones

As of 1 January 2018, the management of the City Centre Marketing and Improvements Levy transferred from In The City Canberra to the City Renewal Authority. Views expressed in these articles may not reflect the views of the Authority.

As the National Broadband Network (NBN) rolls out across Australia, Telstra’s existing fixed line networks are being gradually disconnected.

This means that monitored fire alarms and lift phones operating over these networks will cease to operate unless they are migrated to an alternate telecommunications network before the disconnection date for their rollout region.

Monitored fire alarms and lift phones are safety-critical services and there are serious public safety, personal injury and property damage risks if they fail to operate in an emergency situation.

It is important that you register your services and make early arrangements for their migration by talking to your fire alarm monitoring and/or lift service provider. Migration does not happen automatically.

Even if your regular phone and internet services have already migrated to the NBN, this does not mean that your lift or monitored fire alarm service has also been migrated.

If you are responsible for a monitored fire alarm or lift phone, you will need to contact your fire alarm monitoring and/or lift service provider as soon as possible.

Your provider will be able to give advice on the most appropriate migration solution. Further information is available in the Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide.

You will also need to register your services on NBN Co Limited’s (NBN’s) Fire and Lift Register. The Register helps support the safe migration of monitored fire alarm and lift phone services, and identifies services which may be eligible for deferred disconnection up until 30 June 2017.

To register you will need to provide the monitored fire alarm or lift phone telephone number, details of the building location, and contact details of the person registering.

For more information visit, or to register a service visit or call 1800 687 626.